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Assertiveness and Other Communications Skills for Difficult Conversations

Course Code
Course Types
Training Event

Effective, assertive communication can make all the difference in establishing and maintaining positive and professional dialogue with colleagues, parents and other agencies.

This workshop will explore a range of essential elements for effective communication and provide an opportunity to develop skills in listening and delivering a clear message, giving greater confidence in conversation with others.


Suitable for all early years practitioners the day will also explore how these skills and other strategies can be used for successfully managing difficult conversations with a range of stakeholders and colleagues.


Learning outcomes

Through practical tasks, small group work and reflection, this day will help delegates:

  • gain confidence in using assertiveness techniques to get key messages across

  • develop greater awareness of non-verbal communication and reading what other people are saying without speaking

  • identify strategies for managing emotions and how to respond professionally and appropriately to how others are feeling

Additional information
Course categories
Leading and Managing
Leading and Managing subcategories
Target Audience
Children's Services (B&HCC) / Early Years Providers / Early Years Providers non Brighton and Hove
target audience
Course pre-requisites
Committee Room 2 and 3 Brighton Town Hall, Bartholomew Square
Event Trainers
Cathy Ota
Pricing Bands
Tier 1
Tier 2
Tier 3
Tier 4
Tier 5
Start Date
Tuesday 6 March 2018
End Date
Tuesday 6 March 2018
10:00 - 16:00
Number of Sessions